25bd9's Privacy Policy — Your Data Is Our Responsibility
This policy describes, with full transparency, how your personal information is collected, how it is used, and how it is kept secure.
Introduction & Scope of Policy
25bd9 ("we", "us", or "platform") places the highest importance on user privacy. This privacy policy explains what information we collect when you use our website, create an account, or use our services, and how we manage that information.
This policy applies to all our services, web pages, and customer support channels. By continuing to use our platform, you are considered to have agreed to the terms of this policy.
This policy may be updated from time to time. For any significant changes, we will post a notice on the platform and indicate the date of the change at the top of the policy. We recommend reviewing this page regularly.
What Information We Collect
We collect information in two main ways — information you provide to us directly, and information collected automatically through your use of the platform.
a) Information You Provide
- Full name and date of birth — required for age verification
- Email address — used for account communication and identity confirmation
- Phone number — for security verification and support
- Payment information — mobile number or account details required for bKash, Nagad, Rocket, or bank transfer
- Identity verification documents — when account verification is required
b) Automatically Collected Information
- IP address and device type — for security and fraud prevention
- Browser information and operating system
- Session duration and page visit records
- Cookies and similar tracking technologies — to improve the user experience
- Transaction history — deposits, withdrawals, and betting activity
We never store your bank PIN, password, or full credit/debit card number. Payment processing is completed through encrypted channels.
Purpose of Data Use
Collected information is used only for defined and legitimate purposes. The main purposes for which we use your information are described below:
Service Delivery & Account Management
We use the information you provide to keep your account active, process transactions, provide bonuses and promotional benefits, and improve the overall user experience. Our primary goal is to ensure uninterrupted service on the 25bd9 platform.
Security & Fraud Prevention
To ensure the security of every account, we use information to detect suspicious activity, prevent multiple accounts, and block unauthorized access. This is essential for protecting your deposited funds and winnings.
Meeting Legal Obligations
To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies, we are required to retain and verify a certain amount of user information. This process keeps our platform safe and responsible.
Customer Support
When you contact us via live chat or email for support, we use your account information to resolve your issue quickly and effectively.
Service Improvement
We analyze which games or sections are used most, and where users encounter problems, to make the platform better. Data is always analyzed in aggregated and anonymous form.
Data Sharing Policy
We do not sell, rent, or commercially distribute your personal information. Your information may only be shared with third parties in the limited circumstances described below:
Service Provider Partners
Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and security services. These partners are contractually bound to keep your information confidential and may not use it for any other purpose.
Legal Authorities
Under legal obligations, we may be required to provide necessary information in response to orders or decisions from relevant authorities. In such cases, we provide only the information legally required.
Business Restructuring
In the event of a merger, acquisition, or other business restructuring, user information may be transferred. In such cases, the new entity will be bound to comply with the terms of this privacy policy.
Cookies & Tracking Technologies
Cookies are small data files stored in your browser that help our site remember your preferences and improve the user experience.
Types of Cookies We Use
- Essential Cookies: For maintaining login sessions and security functions — the site cannot work properly without these.
- Analytical Cookies: To understand which pages are visited most and where there are opportunities for improvement.
- Functional Cookies: To remember language preferences and interface settings.
You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Data Security Methods
25bd9 has adopted industry-standard technical and organizational measures to protect your information. As a secure and reliable platform, we follow the steps listed below:
- SSL Encryption: All data transfers between your browser and our servers are secured through TLS/SSL encryption.
- Secure Server Infrastructure: Our data servers operate under both physical and digital security measures.
- Access Control: Only authorized personnel can access user information, and only to the extent necessary.
- Regular Security Reviews: Our security team regularly reviews and updates systems to identify and address any potential vulnerabilities.
- Two-Factor Verification: An additional verification layer is applied in cases of suspicious login or transaction activity.
- Data Minimization: We collect and store only the information necessary for the service — nothing more.
Data Retention Period
We retain your information for as long as it is necessary to provide the service or meet legal obligations.
Active Account
Necessary information is retained for the entire period your account remains active. This includes transaction history, gaming activity, and communication records.
When an Account Is Closed or Inactive
When an account is closed, certain information is retained for a defined period due to legal and financial audit requirements. After this period, the information is securely deleted or anonymized.
Marketing Communications
If you wish to opt out of our promotional communications, you can let us know at any time by emailing [email protected] or through live chat. We will stop marketing communications within a reasonable time after receiving your request.
Your Data Rights
As a user of the 25bd9 platform, you have the following rights over your own information:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though legal obligations may mean not all information can be deleted.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
- Right to Data Portability: You can request to receive the information you have provided in a structured format.
- Right to Object: You have the right to object to the use of your information for marketing purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
25bd9 is an adults-only platform and is intended solely for those aged 21 and over. We do not knowingly collect any information from minors.
If parents believe their child has registered on our platform, please contact [email protected] immediately. We will investigate promptly and take the necessary steps.
Policy Changes & Updates
This privacy policy may be updated from time to time in response to changes in business operations, legal requirements, or service improvements. The following process will be followed for any changes:
- A notice will be posted on the platform for significant changes.
- The date of the most recent update will be noted at the top of the policy.
- Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy.
- If you have any questions about the policy, please contact [email protected].
We recommend reviewing this page regularly so you stay informed about the latest data protection policy.
Contact & Complaints
For any questions, concerns, or complaints regarding the privacy policy, our support team is available seven days a week, twenty-four hours a day to assist you. You can reach us in Bengali or English.
Support is available 24/7 in Bengali and English. Log in to the platform and start a live chat at any time.
For privacy-related requests or complaints:
[email protected]
We take every complaint seriously and do our best to resolve it as quickly as possible. Protecting your privacy and personal information is our highest priority.